1 O'Connell Street
Sydney NSW 2000
PO Box R1851
Royal Exchange NSW 1225
Ph: (02) 9250 6500
Fax: (02) 9252 2702
Enquiries and complaints
If you have any questions or would like to make a complaint our contact details are listed above. You can also contact your financial adviser with any questions you may have.
It assists us if you have your investor number handy when you contact us. Our business hours are 9.00 am – 5.30 pm on business days (Sydney Time).
If you have a complaint, it should be made in writing. We will use reasonable endeavors to ensure that all complaints be acknowledged within 3 days after receipt of the complaint, are considered and the outcome and remedy, if any, be communicated to you within 45 days after receipt of the complaint. If you are investing through an IDPS, then enquiries and complaints should be directed to the IDPS Operator.
If you are not satisfied with the handling of your complaint, you may contact:
Australian Financial Complaints Authority (AFCA)
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678 (Free call)
This service operates as an independent body for the financial services industry in which Centric Capital participates, to determine unresolved complaints. There is no cost to investors for using this service.